Wayne Mims Web Development

Resume

Summary Statement

Business Process Analyst, Self-Starter AND Finisher seeking opportunities as an Enterprise Software Trainer, Tester, Documenter and/or Implementation Specialist, Consultant or Project Manager (PM).

    Summary

  • 2.5 years experience with Business Analysis and Implementation, Training, Testing, Documentation, and non-technical Configuration.
  • Learned Enterprise Content Management (ECM), Enterprise Resource Planning (ERP) and Business Process Management (BPM) Software Platform to "Super User" level in 4 months, with no previous IT training.
  • Developed and Executed Full-Suite Implementation Strategy at 4 companies in 2 years.
  • Trained Key and End Users on, Tested and Documented 10 types of Business Solutions, including: Desktop and Mobile Application (App) Timekeeping and Dispatch Management, Financial Planning and Analysis, Accounts Payable and Receivable (AR and AP), Inventory Control, Asset Management and Document and Workflow Management.
  • Diverse background including work in legal services and work as a Retail Merchandiser for Target Brands.

Recent Experience

FieldCLIX, Inc.

Implementation Manager and Business Process Consultant

January 2018 to Present

  • Currently Design and Direct Implementation of Enterprise Business Solution Suite with 10 Modules for Desktop and Mobile App.
  • Wrapping up another successful, year-long, Full-Suite Implementation with a busy Telecom Infrastructure contractor in the NY/NJ area.
  • Regularly use Industry Knowledge, picked up from clients, to speak to familiar experiences and problems while giving Trainings to groups ranging in size from 1 to 20 people.
  • Frequently conduct Business Process Analyses to learn and understand how the system can be Configured or Augmented to manage the clients' specific needs.
  • Familiar and comfortable working with client Executive Management to define and realize their vision for asuccessful Implementation.
  • Regularly analyze large Databases of client information (like HR data) and convert it for import.
  • Execute Complex, non-technical Configurations (like Workflow Processes) for clients.
  • Design and Direct Knowledge Management protocol and Knowledge Base construction.
  • Work with Product Owner, Enterprise Architect and Development Team to deliver consistent Quality Control for User Experience and User Interfaces.
  • Conduct User Case Testing on new development.

Civil Solutions, Inc.

Software Trainer and Implementation Specialist

May 2016 to December 2017

  • Brought-on to provide documentation Training and Support for employees of a Telecom Infrastructure company which serviced thousands of Cellular Service Towers, Nationwide.
  • Quickly took on role of "Super User" and "Project Library Manager," making configuration changes to meet the needs of the Construction Management team.
  • Tested New Features, and Designed, Built and Delivered Trainings for System Upgrades.
  • Managed Internal Implementation of New Modules, including Operations Workflow Management, Material Price List Management, Financial Planning and Analysis and Asset Management, in which a team of 20 inventoried and entered over 4000 Assets in 9 weeks.

Williams Lea Tag, Inc.

Front-Desk Receptionist

December 2015 to May 2016

  • Worked as a Receptionist for the Multi-National Law Firm, Morrison and Foerster, LLP.
  • Managed Master Switchboard for all incoming calls.
  • Handled Meeting Room Management for 5 floors of conference spaces.
  • Executed weekly Expense Account Receipt Reconciliation during spare time.

Bulldog Process Service, LLC

Account Manager

November 2012 to October 2015

  • Worked up from simple Index Clerk to Secretary to Account Manager within first year.
  • Responsible for managing the Serving and Filing of Legal Documents like Subpoenas.
  • Managed services throughout New York City and Long Island area.
  • In charge of the Landlord-Tenant caseload for a dozen clients.
  • Ensured Team met Short Timelines allowed for Landlord-Tenant service (less than a week).
  • Ensured Compliance with Department of Consumer Affairs (DCA) regulations through GPS Tracking of process servers, Screening of Date and Time-Stamped Photos and arranging emergency revisits where service failed Quality Assurance Tests.
  • Negotiated charges and Commissions for Independent Contractors.
  • As a New York State Notary, provided hundreds of legal Affidavits per week which are required as further proof of service.

    Education

  • B.A. Philosophy
  • University of North Texas
  • 08/2009